FAQ

Frequently asked questions

General

DOMESTIC SHIPPING POLICIES

We aim to have all orders shipped within 48-72 hours, however if placed before 12PM Pacific Time they may go out same day. Orders placed Friday after 12PM PST will be shipped the next business day. Standard shipments will ship via USPS, FedEx or DHL depending on your location. You will receive a shipment notification email with tracking once your order has shipped.

We are a small business, so please bear with us! Any questions or concerns please do not hesitate to reach out via email. You will get a response within 24-48 hours.

RETURNS/EXCHANGES?

We want you to be 100% satisfied with your purchase from Rare Vision. If for any reason you are not satisfied, we would be happy to issue a store credit, refund, or exchange for any returned merchandise. Returns/Exchanges are NOT accepted for sales items.

• Returns must be postmarked and mailed within 30 days from receipt of merchandise. Merchandise must be unworn with the original tags attached and in original packaging (where applicable).

• Please include the original packing list with your return to avoid any delays in processing. Once the package is received, our team will process the return, and you will be notified via email.

• We reserve the right to correct, update or change our returns/refund/exchange policy at any time without notification.

SALES TAX

All orders shipping to a California address are subject to a 9.25% sales tax fee. All orders shipping to an address outside California, are subject to whatever the sales tax is for your state.

USER INFORMATION

You acknowledge and agree that you are solely responsible for the accuracy and content of information, including but not limited to name, email, shipping address and billing address provided to us via our website.

By using shoprarevision.com, you are accepting all terms and agreements set forth on this website. We may, at any time without prior notification, change or update our terms of use. We do not guarantee that all information on our website is current, accurate, or complete; this includes but is not limited to pricing or availability of product. We reserve the right to correct, update or change information at any time without notification. We are not obligated to honor any misinformation regarding pricing or availability of product.

LIMITS ON PURCHASING

We do not authorize the purchase of our merchandise for resale purposes. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. We also reserve the right to limit or cancel orders which we deem, at our sole discretion, to be placed by dealers, resellers or distributors. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We also reserve the right to cease doing business with those customers violating this policy. We may modify this policy at any time without prior notice. This policy applies to all purchases made at our retail stores and on our online store. We reserve the right to correct, update or change information regarding this policy at any time without notification.

All content contained on this website, including but not limited to logos, images, graphics, and text is the sole property of RareVision and is protected by U.S. and international copyright law. Copy and print of pages of this website may be for personal, non-commercial use only. Use of our website, including reproduction and direct links, is strictly prohibited without prior written consent by owner.

LIMITATION OF LIABILITY

In no event shall RareVision, any of its affilliates, or any of their owners, officers, directors, employees, or agents be liable for any indirect, special, punitive, incidental, exemplary, or consequential damages, whether in an action under contract, negligence or any other theory, arising from or in connection with your use or inability to use this website.

You agree that we will be under no liability to you in respect of any loss, damage, injury, expense or cost (including indirect, special or consequential loss or damage) which may be suffered or incurred by you or which may arise directly or indirectly in respect of goods or services supplied over this website.

The laws of the State of California shall govern all matters relating to this website Privacy Policy, without giving effect to any principles of conflict of law.

This Privacy Policy is provided to explain how information is collected on our website and how that information is handled once it has been collected. This Privacy Policy may change at any time. By using shoprarevision.com, you accept the terms and conditions outlined in this Privacy Policy and the Terms of Use.

THE TYPE OF INFORMATION COLLECTED

There are cases where RareVision may ask you for personal information, such as your name, address, telephone number, date of birth, email address, payment information, etc. We may do this for instance when you make a purchase through the Online Shop, respond to communications such as email, or for services that require registration such as to be included on our mailing list. We might also collect personal information from you about a third party, for instance if you ask us to ship product to a third party we may ask for the name, e-mail address, address, phone number, etc. of the recipient. That information will only be used for the specific purpose for which the information was provided and RareVision will not further contact the third party unless the third party contacts us.

We may use “cookies” to gather information about your visits to our website and to enhance your experience. Cookies are small text files that are stored on your computer’s hard drive and used by shoprarevision.com to enhance your shopping experience by speeding up the browsing experience and website performance. Cookies also are used to personalize your experience while using shoprarevision.com and remembering your information when you return to shoprarevision.com The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS. You can turn off all cookies, in case you prefer not to receive them. You also can have your computer warn you whenever cookies are being used. For both options you have to adjust your browser settings. Please note that when you have set your computer to reject cookies, it can limit the functionality of the website you visit and it’s possible that you do not have access to some of the features on the website.

We may collect “click stream” data (e.g. server address, domain name, etc.) and demographic or 3rd-party audience data (such as age, gender and interests) with Google Analytics to better understand our audience. This information may be combined with information you have provided to us thereby enabling us to enhance your experience.

USE OF INFORMATION

All personal information that we obtain about you will be recorded, used, and protected by us in accordance with current data protection legislation and this Privacy Policy. We primarily will use your personal information to provide products and services to you (e.g. to process and ship your online order). shoprarevision.com periodically will update customers via email about new product updates and promotions. If you wish to be removed from this email list, then please visit shoprarevision.com and remove your email address by updating your personal information, or click the “unsubscribe” link at the bottom of an email you have received from us.

Except as described in this Privacy Policy, we do not sell, trade, or otherwise transfer your personal information to third parties without informing you in advance and in accordance with applicable data protection law. Your data may be transferred to web site hosting partners and other parties who assist us in designing and operating the website, executing services, or analyzing collected data. These parties only will use your data for the purpose of carrying out the word as indicated and will be required to keep the information confidential. We also will release personal data without consent if such is required by law or for security purposes.

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